Question 1

Payment

Accepted Answer

We Currently Only Accept All Major Debit/Credit Cards, Zelle, And AfterPay (Must Request)

All Payments Are Non-Refundable
Orders CANNOT Be Cancelled Once Placed Online

*BY PLACING AN ORDER ONLINE YOU (THE CLIENT) AGREE TO STUDIOFOURTEN'S POLICY.
 
Expedite Fees are also non-refundable. Unless stated otherwise. Please understand when applying a "Expedite Fee " to your order it only covers ONE service.

Question 2

What Information Is Required Before Booking For A Website

Accepted Answer

Before starting, you MUST HAVE a domain and Wix/Shopify account and plan ready.
What you need to provide:
 
Wix account login credentials.
 
Instagram account login credentials (to link widget to website)
 
Logo Files (transparent background)
 
High quality, professional photos. (Stock photos can be used for an additional fee)
 
Names for page tabs (About, FAQ, Tips, etc)
 
Typed out content for each page, emailed in a Word document.
 
For E-Commerce websites, please provide product names, imaging, product descriptions, and pricing.

Question 3

Turnaround Times

Accepted Answer

Logo Development: 14 business days
A La Carte Services: 14 - 17 business days 
FULL Website Revamp: 3 - 4 Weeks (Business Days Only)
FULL Website Development: 3 - 5 Weeks (Business Days Only)
Branding Package: 3 - 6 Weeks (Business Days Only)

Website EXPEDITE Turnaround Time: 14 Business Days
Logo/A La Carte EXPEDITE Turnaround Time: 3 - 5 Business Days

HOURS OF OPERATION
TUESDAY - FRIDAY: 12PM-5PM

Question 4

Refunds

Accepted Answer

All projects are subject to a complete 100% non-refundable payment. Please understand that under no circumstance can a refund be given especially after work (including proofs) has been issued and/or labor has begun. If the client is unsatisfied with the work presented, I (StudioFourTen) will issue NEW DRAFTS (up to 3) until  the client is 100% satisfied. The client must request changes within 3 days of receiving drafts, or this offer will no longer be available.

RUSH/EXPEDITE FEES ARE NON-REFUNDABLE

Question 5

Proofs & Revisions

Accepted Answer

For logos, you will receive 3 logo proofs. 
All other services you will receive 1-2 proofs.
ALL purhcases include 1 FREE revision, if any revisions are needed after that, there is a $15 fee per each additional revision. A revision does not mean a completely NEW design, a revision includes tweaking the design presented to fit your design needs.
 
*You MUST ask for revisions (if needed) within 3 days of receiving your proofs. After 3 days revisions CANNOT be made.

Question 6

LATE RESPONSE

Accepted Answer

If work is purchased, and Client does not complete questionnaire within 25  days, there's a restart fee.

RESTART FEES 
A La Carte: $75
Websites: $150
Branding Packages: $250

If full content has not been sent in over 50 days, project is null and void, and no refund will be issued.

Question 7

New/Existing Client Form

Accepted Answer

ALL clients must fill out a form confirming they are in fact the person making the purchase. You will be asked to provide a photo of your State ID (you may cover the address). If your State ID information doesn't match the information you entered at checkout, your order will be cancelled and you will be blocked from booking in the future.

TAKE A LOOK AT THE FORM HERE:
https://www.studio410creative.com/client-questionnaire

PLEASE READ OUR POLICY BEFORE PLACING AN ORDER